Technical Support Options
If you encounter any problems, you may find solutions by several ways.
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Self-Assistance
You may use Self-Assistance service to solve your problem step-by-step.
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FAQ and Installation Notes
If Self-Assistance is unable to solve your problem, you may search in FAQ knowledge base. Solutions are provided for some common problems.
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Lookup Chinese Alphabets Code (HCode)
If you don't know how to type a character, besides using several ways for finding it in input method, you can also paste the character below to look it up.
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Product Discussion
If your problem is still unsolved with above ways, you may leave a message in discussion forum, we will reply to it in office hour as soon as we can.
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Direct Contact
You may also Contact us during office hour.
Support and Sales Location
Sino Vista Systems (Hong Kong) Company Limited
Unit 4, 12th Floor, Lladro’ Centre, 72-80 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong
Free Demostration Cources
We may organize free cources to companies and organizations that are interested to our products. The cource will introduce our products comprehensively to help you understand the benefits of our products. For details, please contact us for enquires.
Educational Promotion
To promote Chinese Computing Education, we provide special discounts for institutes periodically. You are welcome to contact us.
User Registration
Registered users can obtain free updates on our products, so please remember to register and become our member after purchase.
Inquiries
If you have any inquiries or suggestion to our products or services, please contact us. We will respond to your inquires and suggestons to ensure your satisfaction to our products and services.
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